Online Shopping

A survey reveals that consumers are concerned with the safety and security of online auction shopping, particularly as it relates to the purchase of software.

In the past 12 months, nearly one-third of online consumers have purchased software from a retailer site. The growing demand for software and the anonymity of online shopping has created a potential environment for fraudulent sellers to peddle pirated software. According to the survey, one in five U.S. consumers who have purchased software over the past 12 months has experienced some kind of problem. Of those who had issues, 53% received software that was not what they ordered, 36% reported the software did not work, 14% immediately realized the software was pirated and 12% never received the product.